You'll find that at RSI Gallagher, we've created a unique company culture. It's a culture based on the relentless pursuit of excellence in everything we do. On caring personally about those we serve. On working in a team-based collaborative environment. On consistently exceeding your expectations.
We recruit carefully for this culture, and then teach and coach with a passion. From our Open Book Management profit-sharing program to our communication training in The Collaborative Way. From having a warm and friendly receptionist answer your phone call to the integration process for new employees. From our emphasis on core values to the way we build lasting relationships, we leave nothing to chance. At RSI Gallagher, our culture is intentional and purposeful.
While talk about culture and values may not seem results-oriented, nothing could be further from the truth. We're an organization built on a solid structure of fundamentals - process, management, accountability, measurement, and above all else, results. We are meticulous planners - from measuring capacity monthly so that we stay a half-person overstaffed in key areas to measuring the number of phone calls answered within two rings. From logging every client call in our custom data base to establishing detailed timelines and protocols for managing the renewal process. We thrive on structure. In short, we know that business success comes from rigorous attention to details and execution.
Why is this important to you? Because it's the difference between glossy slogans and real performance. The difference between a soft promise and a measurable result. It's what assures you that you and your employees will experience something meaningfully different. A culture so distinct, a solution so unique that it's the clear choice.